By Eskom in the Free State is calling on its customers to check and recode their prepaid electricity meters before 24 November 2024, as required by the Standard Transfer Specification Association (STSA).
According to Eskom, after this deadline, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN) 2. Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable.
“Eskom has pre-coded its systems for meters and require customers to complete the last step of the process for successful migration. This Do-It-Yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update,” said Stefanie Jansen van Rensburg, Eskom’s Spokesperson in the Free State.
Customers are urged to check their meters first before reporting on Alfred Chatbot or visiting the nearest Eskom offices. To check the meter, customers need to enter 1844 6744 0738 4377 2416. Should this number not work, please punch in the below unique numbers according to the make of your meter.
· L&G (E460) – i057 enter
· L&G (PLC2) – i057
· Conlog – #005#
· Voltex – 005 enter
· Nyamezela – Press red and hold until display dots then type 005 enter.
If the meter displays 2, this means that the meter has been recoded and customers may continue to buy tokens. If the meter displays 1, then customers need to update their details through Alfred, the Eskom Chatbot, at www.alfred.eskom.co.za/chatroom/ by simply selecting ‘Update my details’ and completing the fields displayed. Eskom has also opened its Customer Services Hubs and Customer Network Centres (CNCs) to further help customers that are still experiencing problems.
“Eskom thanks those customers who have already completed the process and reassures customers that support teams are available for assistance.
For more information, updates, and assistance, customers are encouraged to visit Eskom’s website, follow its social media platforms, listen to radio announcements, or participate in local engagement sessions. Eskom remains committed to a smooth transition to KRN2 and ensuring uninterrupted service for all customers,” said Stefanie van Rensburg.
